Privacy Policy

Privacy Policy

At eGlu, we take your privacy seriously and are committed to being transparent about how we handle your personal information. We collect only what’s essential to provide and improve our services, and you always have control over your data. With robust security measures in place, we ensure your information is safeguarded, and any data sharing is done responsibly and only when necessary. For a detailed understanding, feel free to review our full Privacy Policy or reach out to us anytime at contact@myeglu.com.

Full Privacy Policy

We at eGlu are committed to ensuring that you fully understand how your personal information is used and shared by us. Your privacy is extremely important to us, and we encourage you to review this Privacy Policy carefully before accepting it.

By using or accessing our services, you acknowledge and agree to the practices and policies outlined in this Privacy Policy. You consent to the collection, use, and sharing of your information as described below.

Your use of eGlu's products and services is always subject to the Terms of Service, which incorporate this Privacy Policy. Any terms not defined here have the same meaning as in the Terms of Service.

What does this  Privacy Policy cover?

This Privacy Policy explains how we handle personally identifiable information ("Personal Information") collected when you use our products and services. It does not cover the practices of companies we do not own or control or people we do not manage.

We collect various types of Personal Information to provide, personalize, and improve our services. This includes enabling user accounts, allowing you to post reviews, fulfilling requests for products and services, and analyzing service usage. In some cases, we may share this information with third parties, as detailed below.

We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not attempt to register or send personal information to us. If we discover that we have inadvertently collected such information, we will delete it promptly.

Will eGlu ever change this Privacy Policy?

We continuously improve our services and may update this Privacy Policy from time to time. If changes are made, we will notify you by placing a notice on our services or by sending you an email. Please ensure you review such notices as they become available. If you use our services after changes are posted, you agree to the updated Privacy Policy.

What information does eGlu collect?

Information You provide to Us

We collect information you knowingly provide during registration or through account settings, such as:

  • Name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Credit card details
  • Device names and configurations
  • Location details (including geo-fence information)
  • Third-party account credentials (e.g., log-in details for Facebook or similar platforms)

If you provide third-party account credentials, some content from those accounts may be transferred to your eGlu account. This transferred information is covered under this Privacy Policy.

We may contact you using the information you provide, including for service updates or notifications. You can opt out of non-essential communications by clicking “unsubscribe” or “update subscription preferences” in our emails. However, critical service-related communications cannot be opted out of.

Information collected Automatically

When you use our services, we automatically collect certain information, such as:

  • Device and browser information
  • IP address
  • Cookies and similar tracking technologies
  • Usage data (e.g., pages visited, features used, time spent on pages)
  • Information from connected devices (e.g., eGlu Hub, sensors, video/audio recording devices)

If video or audio devices are connected to our services, data from those devices may be stored and analyzed, depending on your settings.

Will eGlu share any of the Personal Information it receives?

Aggregated information: We may share aggregated, non-identifiable information with partners to help them understand how users interact with our services.

User Profiles and Submissions: Certain user profile information, such as your name and location, may be displayed to facilitate interactions or service requests. Any content you upload to public areas (e.g., discussion boards) becomes publicly available and can be collected by others.

Protection of eGlu and Others: We may access, preserve, and share information if required to comply with laws, enforce terms of use, or protect eGlu, its employees, users, or others.

Is Personal Information about Me secure?

We take measures to protect your Personal Information, including password or PIN-protected accounts. However, no security system is completely foolproof. Unauthorized access, hardware or software failures, and other factors may compromise your data. Always protect your account credentials and sign out after use.

What Personal Information can I access?

Through your account settings, you can view, edit, or delete certain information, including:

  • Name and password/PIN
  • Shipping and billing addresses
  • Credit card details
  • Email address
  • Location and device information

Some information may remain in our records after deletion for legal or operational purposes. You can contact us at contact@myeglu.com for further assistance.

What Choices do I have?

You can choose not to provide certain information, but this may limit your ability to use some features of our services. You can also update or delete your information through your account settings or by contacting us.

What if I have questions about this Policy?

If you have any questions or concerns about this Privacy Policy, please email us at contact@myeglu.com. We will do our best to address your concerns promptly.

Effective Date: 15/01/2025